Moving Snug to a new phone

If your phone number did not change:

1. Remove the Snug app from the old device (if you are able to).
2. Download the app
3. Tap Login and enter the phone number associated with your Snug account

If your phone number did change, please contact the Snug team by email at support@snugsafety.com – the Snug team will need to know both your old phone number and new phone number.

I’m trying to log in on a new phone, but it won't let me

1. Try uninstalling and reinstalling the app, and turning your phone off and on – that usually helps!
2. Check your spam and blocked numbers to make sure Snug isn't blocked:

• iOS users:
• Open iOS Settings app
• Scroll to the bottom and select Apps
• Tap Messages
• Scroll down to Text Messaging and tap Blocked Contacts

• Make sure (844) 243-9110 is not on the list – if you see it there, swipe left to remove it

  
  
• Android users:
  • Open Google Messages
  • Tap your profile photo
  • Tap Spam & blocked

  • Unblock (844) 243-9110 if necessary

    
    

3. Add +1 (844) 243-9110 to your contacts as "Snug"
4. Send a text message to Snug / +1 (844) 243-9110 that says START

For T-Mobile Customers:

Some T-Mobile customers have "code blocking" turned on for their accounts. You'll need to contact T-Mobile (dial 611) and ask them to remove "code blocking". Ask them to let messages from toll-free numbers through. You will then need to try signing up again so Snug can send you your verification code.

If you are are still not receiving messages please reach out to support@snugsafety.com