Move Snug to a new phone

You can move your existing Snug account to a new phone without creating a new account. Your next steps depend on whether your mobile phone number changed.

If your phone number did not change

1. If possible, remove the Snug app from your old phone
2. Download and install Snug on your new phone
3. Open Snug and select I've used Snug before
4. Enter the mobile phone number associated with your account
5. Enter the verification code Snug sends by text message
6. Allow notifications and location access on the new phone

Your existing check-in schedule, plan, and emergency contacts will be available on the new phone.

If your phone number changed

Email support@snugsafety.com before trying to create another account. Include:

• Your old phone number
• Your new phone number

Snug Support will update the phone number associated with your existing account.

If the verification code does not arrive

Follow Troubleshoot Snug text messages and verification codes.