FAQs
Troubleshooting and answers to common questions
- Snug Dispatch Plan
- What devices is Snug available for?
- Snug Pricing
- Moving Snug to a new phone
- How to pause Snug check-ins temporarily
- Can I check-in before my scheduled check-in time?
- What does Snug do with my location data?
- Making a missed check-in plan
- How to cancel your Snug account
- How to check in if your smartphone is lost or broken
- How to change your check in time
- Emergency Contacts are not receiving Snug SMS messages
- How to notify emergency contacts on every successful check-in
- Do I need cellular data or WiFi for Snug to work?
- How to change your emergency contacts
- How to add notes to your Snug Dispatch profile
- I uninstalled Snug from my phone but I’m still receiving text messages
- [iOS Only] How to turn on "Emergency Bypass" to make sure you hear Snug text messages and Dispatcher phone calls
- Can Snug be used on multiple devices?
- Submit a quote to Snug