Update your payment information

Snug uses Stripe to process subscription payments securely. You can update your payment method through the Snug app or open the Stripe billing portal directly.

Update your payment method in the Snug app

1. Open the Snug app
2. Open Menu
3. Select Settings
4. Select Your Plan

Stripe will guide you through securely updating your payment information.

Open the billing portal on the web

1. Open the Snug billing portal
2. Enter the email address associated with your Snug subscription. If you are unsure which email address you used, open the Snug app and go to Menu → Settings to see your account email
3. Open the email from Stripe
4. Use the secure link in that email to access your billing account
5. Update your payment method and save your changes

If the billing portal does not work

Check that you entered the email address associated with your Snug subscription. Also check your spam or junk folder for the email from Stripe.

If you still cannot access the portal, email support@snugsafety.com. A member of the Snug team will be happy to help.