Create a missed-check-in plan

A missed-check-in plan tells your emergency contacts what to do if Snug alerts them that you did not check in. Create and share this plan with every emergency contact before an alert occurs. This ensures they know whom to call, who can check on you in person, how to access important information, and when you want them to contact local emergency services.

Download the printable missed-check-in plan to complete and share with your contacts.

What to include

Keep your plan short and practical. The printable plan is organized into these sections.

About you

Add your name, the date you created the plan, and your check-in time or times.

How Snug will contact your emergency contacts

Select your Snug plan so your contacts know what to expect:

Free Plan: Snug sends an SMS message from +1 (844) 243-9110. Your contacts are responsible for checking on you
Dispatch Plan: A Snug dispatcher calls from +1 (801) 781-6101 or +1 (877) 206-9141. If neither you nor your contacts can be reached after two rounds of calls, Snug Dispatch coordinates a wellness check with local emergency services

Ask your emergency contacts to save the appropriate numbers as Snug so they recognize the message or call.

Home access information

Explain how someone you trust can enter your home if they need to check on you. Include:

Where to find a key or lockbox
Gate, building, or smart-lock instructions
The name and phone number of a building contact, neighbor, or other person who can provide access
Where secure access instructions are stored

List of emergency contacts

Add the best and alternate phone numbers for reaching you. For each emergency contact, include their name, relationship to you, and phone number.

Identify anyone who lives close enough to check on you in person. Explain whether your contacts should call you, visit, contact a neighbor, or take another agreed-upon step. Include when you want them to call local emergency services.

If they believe you may be in immediate danger, they should call local emergency services and not wait for Snug Support.

Medical and health information

Include the information your contacts may need to help you, such as:

Important health conditions
Medications
Allergies
Mobility or communication needs
Where to find a complete medical or medication list

Other information

Add anything else your contacts may need, including:

Pet care instructions and veterinary contact information
Where to find advance directives or other important documents
Other people to notify
Any additional instructions you want your contacts to follow

Open the printable plan and fill in each section while you talk through it with your emergency contacts.

Give a copy to each emergency contact and make sure they know where to find it.

Do not put sensitive medical information, access codes, or other private details in an ordinary email. Share sensitive details using a method you trust, or tell contacts where to find them when needed. Consider printing the plan and giving a physical copy directly to each emergency contact.

Review your plan whenever your contacts, address, health information, or access instructions change.

Download a fresh copy of the missed-check-in plan whenever you need to update it.

Add important information to your Dispatch profile

Dispatch Plan customers can ask Snug Support to add important information—such as access instructions, medical conditions, or pet details—to their Dispatch profile. Email support@snugsafety.com to request an update.