Making a missed check-in plan

Using Snug is a great way to feel secure every day, and making sure your emergency contacts have all the information they need is another key part of your peace of mind. Take a few minutes to review and share your Missed Check-in Plan to make sure your emergency contacts know what to do if you miss a check-in.

What to Expect from Snug if You Miss a Check-in

Include these details in your Missed Check-in Plan to ensure your emergency contacts know how they'll be notified.

Guide Your Emergency Contacts with a Simple Plan

Think of your plan like a map – it doesn't need to list every detail, it just needs to point your emergency contacts in the right direction. Keep it simple and focused on the most critical information:

• What they should do first – Should they call your cell phone? A landline? Another contact?
• Who they should coordinate with – Provide names and contact info of your other emergency contacts, or additional support members in your community, like neighbors. 
• How they can access your home – Smart lock code, gate code, hide-a-key location, or any other access instructions.
• Medical details – key health concerns emergency responders should be aware of, list of important medications or instructions on where to find them, and your primary care physician's contact information
• Pet care info – Where to find details on caring for your pets.
• Important documents – Where to find essential paperwork like a will or advance directives.

By keeping this plan concise and easy to follow, your emergency contacts will have what they need without being overwhelmed.

Ensure Your Plan is Accessible When It Matters Most

Make sure your emergency contacts can easily find your plan when needed. Here are some simple ways to share it:

• Print or write out copies for all of your emergency contacts, and ask them to keep it in a safe place.
• Send it in an email titled "Snug Missed Check-In Plan" (Important – if you send your plan in an email, make sure it doesn't include any sensitive information!)

Sample Missed Check-in Plan

Carol, 75, lives in Phoenix with her black Lab, Luna. She has shared her plan with her sister, Ann, and neighbor, Rita. 

Snug Plan Details

Carol is on the free Snug plan. She checks in daily at 9am. If she misses her check-in, Ann and Rita will receive a text message from (844) 243-9110 with her last known location at 9:10 AM. 

What to do if Carol misses her check-in

1. Call: Call Carol’s cell at (555) 123-4567 to make sure that it isn't a false alarm
2. Coordinate: Ann and Rita should call or text each other  to confirm who will take the next step 
3. Access: Carol's home can be accessed using smart lock code 1931 

Important information

• Home Address: 123 Main St, Phoenix AZ 
• Contacts:
  • Ann (Sister) – (555) 111-1111
  • Rita (Neighbor) – (555) 222-2222
  • Sarah (Daughter) –(555) 333-3333
• Medical: 
  • History of heart issues and high blood pressure
  • A full list of  medications is inside the kitchen cabinet next to the fridge
  • Primary physician: Dr. Brown at Phoenix Health Center (555) 321-7654
• Pet Care: Luna’s feeding schedule and veterinary contact info are posted on the fridge.
• Documents: Will and advance directives are in a labeled folder in the top drawer of her desk.

Need Help Creating Your Plan?

We’re here to help! If you have any questions or need guidance, just reply to this email or contact support@snugsafety.com—we’re happy to assist you in making sure your plan is clear and effective.