Pause check-ins temporarily

Use Vacation Mode when you temporarily do not want to check in—for example, while traveling, hosting guests, or receiving extended medical care.

Pause your check-ins

1. Open the Snug app
2. Open Menu in the upper-left corner
3. Select Pause Snug for vacation
4. Select the first and last dates of your pause
5. Select Save
6. Return to the home screen and confirm the date and time of your next check-in

During the selected dates, Snug does not send check-in reminders, the check-in button does not appear, and you cannot check in through the app. Your Snug home screen will instead display the date and time of your next scheduled check-in.

Change the dates of an active pause

1. Open Menu
2. Select Cancel vacation
3. Change the start or end date
4. Select Save
5. Return to the home screen and confirm the date and time of your next check-in

End an active pause immediately

1. Open Menu
2. Select Cancel vacation
3. Select the red Cancel button
4. Return to the home screen and confirm the date and time of your next check-in

If you need to pause a loved one's account

Emergency contacts can email support@snugsafety.com to ask that their loved one's account be paused. Include:

• The Snug customer's name
• The phone number associated with the customer's Snug account
• The requested start and end dates for the pause