What happens if you miss a check-in?
Snug sends several reminders before treating a check-in as missed. What happens after a missed check-in depends on your plan.
Check-in reminders
Snug will send reminders on the following schedule:
| Time | Reminder |
|---|---|
| 3 hours before your deadline | Silent push notification |
| 1 hour before your deadline | Regular push notification |
| 10 minutes before your deadline | Regular push notification |
| At your deadline | Regular push notification and SMS message |
| 2 minutes after your deadline | Regular push notification and SMS message |
| 10 minutes after your deadline | Snug treats the check-in as missed and begins escalation |
Your phone settings may silence push notifications or SMS messages. If you are not receiving or hearing reminders, see the notification troubleshooting guidance in Troubleshooting & Support.
What happens after a missed check-in on the Free Plan
Ten minutes after the deadline, Snug sends an SMS message letting your emergency contacts know that you missed your check-in. If Snug was able to gather your location when the check-in was missed, the message also includes that location. Your emergency contacts are responsible for contacting you and deciding what to do next.
What happens after a missed check-in on the Dispatch Plan
Ten minutes after the deadline:
- A Snug dispatcher calls you
- What happens next depends on whether you answer:
- If you answer and confirm that you are safe, the dispatcher ends the calling process and does not call your emergency contacts
- If you do not answer, the dispatcher leaves a message
- If your safety has not been confirmed, the dispatcher calls your emergency contacts in the order shown in the Snug app
- If an emergency contact answers, the dispatcher asks them to confirm that you are safe or agree to check on you
If you still have not checked in 15 minutes after the deadline, the dispatcher repeats the calling process. If no one is reached after the second round of calls, the dispatcher will request a wellness check from local emergency services.
If you check in after your deadline
As soon as you become aware that you missed your check-in, check in through the Snug app or by calling +1 (844) 243-9110 from any phone.
When you check in successfully after missing your deadline, Snug will send your emergency contacts an SMS message confirming that you checked in.
After a missed check-in, Snug pauses future check-ins and reminders. To restart them, check in through the Snug app or by calling +1 (844) 243-9110 from any phone. Either method resets Snug and resumes your reminder schedule.