Check in from another phone
If your smartphone is lost, locked, broken, out of battery, offline, or otherwise unavailable, call Snug from another phone to complete your check-in. You do not need access to the Snug app on that phone.
Check in by phone
- Call +1 (844) 243-9110
- Press 1
- Enter the phone number associated with your Snug account, including the area code
- Listen for the automated confirmation that you are checked in
If you are an emergency contact, and your Snug contact needs help checking in:
After confirming that they are safe, you can follow these same steps to check them in. In step 3, enter the mobile phone number associated with their Snug account.
The call is toll-free within the United States, including Puerto Rico. You can also use alternate phone check-in while traveling internationally.
If the phone check-in does not work
Make sure you entered the phone number associated with your Snug account, including the area code.
If you still cannot check in, email support@snugsafety.com. Emailing Support does not complete your check-in, so use the phone option whenever possible.
If you may miss your deadline, contact your emergency contacts directly and let them know they could receive a missed-check-in notification from Snug.