Contact Snug Support

The best way to reach Snug Support is by email. We are a small team, and a real person will read and respond to your message.

Contact us

You can:

• Email support@snugsafety.com
• Select the blue Contact Support button in the lower-right corner of the Snug help center

In your message, include:

• A description of the issue or question
• If you already have a Snug account, the phone number associated with it

Screenshots are welcome when they help show what is happening.

If you would prefer to talk by phone

Snug does not offer 24-hour phone support. We generally respond to support emails within four hours.

If a phone conversation would be helpful, email us to schedule a call. We will work with you to find a time.

Choose the right kind of help

Snug Support, Snug Dispatch, and local emergency services provide different kinds of help.

Snug Support

Contact Snug Support for:

• Account questions or changes
• Billing, subscriptions, payments, or refunds
• Technical problems with the app, reminders, check-ins, or settings
• Help understanding how a Snug feature works

Snug Support can also check you in. However, Support is not available 24 hours a day, so do not rely on an email response to complete a time-sensitive check-in. To check in immediately, use the Snug app or call +1 (844) 243-9110 from any working phone.

Snug Dispatch

Snug Dispatch is part of the paid Dispatch Plan. Dispatchers:

• Respond after a Dispatch Plan customer misses a check-in
• Call the customer and their emergency contacts to try to confirm the customer's safety
• May coordinate a wellness check with local emergency services
• Respond when a Dispatch Plan customer uses the in-app Call for help button

Snug Dispatch cannot check you in and does not handle account, billing, or routine technical-support requests.