Emergency Contacts are not receiving Snug SMS messages

If your emergency contact says they didn't receive Snug's welcome message or missed check-in message, here are a few things to try:

1. Check their spam and blocked numbers to make sure Snug isn't blocked

• iOS users:
• Open iOS Settings app
• Scroll to the bottom and select Apps
• Tap Messages
• Scroll down to Text Messaging and tap Blocked Contacts
• Make sure (844) 243-9110 is not on the list – if you see it there, swipe left to remove it
• Android users:
  • Open Google Messages
  • Tap your profile photo
  • Tap Spam & blocked

  • Unblock (844) 243-9110 if necessary

    
    

2. Add +1 (844) 243-9110 to their contacts as "Snug"
3. Have them send a text message to Snug / +1 (844) 243-9110 that says START
4. Delete and re-add them as contacts in your Snug app (see below!)

Delete a contact

1. Tap Menu in the upper left corner of the Snug app
2. Tap Change emergency contacts
3. Tap the (X) icon to the left of their name
4. Tap the green Done button at the bottom of the page
5. You will arrive back on the Snug home screen

Re-add a contact

1. Tap Menu in the upper left corner of the Snug app
2. Tap Change emergency contacts
3. Tap the blue Add from contacts link at the top
4. Tap their name
5. Tap their mobile phone number
6. Tap "OK"
7. Tap the green Done button at the bottom of the page
8. You will arrive back on the Snug home screen

Once you have deleted and re-added the contact, check with them to see if they received the Snug welcome SMS notifying them that you've added them as an emergency contact.