Add, remove, or reorder emergency contacts

Emergency contacts are the people Snug notifies if you miss a check-in. Before adding someone, ask whether they are willing to help. If you need help deciding whom to ask, see Choose your emergency contacts.

Emergency-contact requirements

• If you're using the Free Plan, your emergency contacts must have a mobile phone that can receive SMS messages
• If you're using the Dispatch Plan, you can add your own landline or another person's landline as an emergency contact and backup number

If you're using the Dispatch Plan, dispatchers will call your emergency contacts in the order shown in the Snug app.

Add an emergency contact

1. Open the Snug app
2. Open Menu in the upper-left corner
3. Select Change emergency contacts
4. Choose Add from contacts or Add manually

Add from contacts

1. Select Add from contacts
2. Select or search for the person's name in your phone's Contacts app
3. Select the phone number you want Snug to use
4. Select Done

Add manually

1. Select Add manually
2. Enter the person's name
3. Enter the phone number you want Snug to use
4. Select Done

After you select Done, Snug sends the new contact a text message similar to:

Remove an emergency contact

1. Open Menu
2. Select Change emergency contacts
3. Select the red trash icon beside the contact you want to remove
4. Select Done

Before removing a contact from a Free Plan account, make sure at least one other emergency contact will remain.

Reorder emergency contacts

Contacts cannot be dragged into a new order. To change the order:

1. Remove the contacts that need to move
2. Add them again in the order you want them displayed

For Dispatch Plan customers, the displayed order is the order dispatchers use when calling emergency contacts.