Troubleshoot a check-in that will not complete

If the Snug app will not complete your check-in, use phone check-in as the immediate fallback so your account resets and future reminders continue.

Check in by phone

You can call from any working phone, including a landline.

1. Call +1 (844) 243-9110
2. Press 1
3. Enter the mobile phone number associated with your Snug account
4. Follow the prompts to complete your check-in

Troubleshoot the app

After you are safely checked in:

1. Confirm that your phone has Wi-Fi or cellular data
2. Open Snug and make sure you are signed in to the correct account
3. Close and reopen the app
4. Try the green check-in button again
5. If the problem continues, restart your phone and try once more

Do not create a second Snug account as a troubleshooting step.

If the app still will not check you in

Email support@snugsafety.com with:

• A description of what happens when you select the check-in button
• The phone number associated with your Snug account

Continue checking in by phone until Support confirms that the app issue is resolved.