Supported devices and internet requirements

Snug supports compatible iPhone and Android phones. The app requires internet access to set up an account and check in.

Supported phones

• iPhone: iOS 15.6 or later
• Android: Android 7.1 or later

Download links and installation steps are available in Download and install Snug.

Tablets

Snug does not support iPads or Android tablets. The iPhone app cannot be installed or used on an iPad.

Apple Watch

Snug does not have a standalone or companion Apple Watch app. If your iPhone mirrors Snug notifications to your Apple Watch, you can check in from a supported notification on the watch.

Wi-Fi or cellular data

The Snug app needs a Wi-Fi or cellular-data connection to communicate with Snug's service and complete an in-app check-in.

If the app or internet is unavailable, you can check in by calling +1 (844) 243-9110 from any working phone, including a landline. Follow the prompts and enter the mobile number associated with your Snug account. See Check in from another phone.