Setting up your Snug account

Getting started with Snug is simple! Follow these steps to set up your account and ensure you're ready to check in daily.

Log in or create your account

Tap "Sign Up" if you're brand new to Snug
Tap "Log in" if...
- You have a new phone with the same number as your active Snug account
- You are re-starting a previously canceled Snug account

Need to update your Snug account phone number?

Enter your details

Enter your name, email address, and phone number.

We'll use this info to identify your account and communicate with your emergency contacts or first responders if you miss a check-in.

Your name will be used to refer to you in messages to your emergency contacts if you miss a check-in.
Your cell phone phone number is used to verify your account and to send you text messages reminding you to check-in.
Your email address is used to provide support and to notify you of app improvements.

We will never sell or share your data.

Choose your daily check-in time

Select a check-in time that works best for you – we recommend right after breakfast. You can choose any time between 5:30 AM and 9:30 PM.

Snug sends a few helpful reminders in advance of and after your check-in deadline:

3 Hours Before Check-In Time - Silent push notification
1 Hour Before Check-In Time - Regular push notification
10 Minutes Before Check-In Time - Regular push notification
Check-In Time - Regular push notification and text message
2 Minutes After Check-In Time - Regular push notification and text message
10 Minutes after your missed check-in – Snug notifies your emergency contacts

Can I check in before my selected check-in time?

Yes! You can check in any time between 12 AM and your selected time.

Enable location permissions

If you miss a check-in, Snug will notify your emergency contacts and share your last known location so they can check on you.

Snug will not work without location permissions!

Dispatch Plan

If a Dispatch Plan user misses their checkin, a Snug Dispatcher will also have access to their last known location in order to assist emergency contacts or local first responders in checking on them.

Enable notification permissions (iOS only)

On iPhones, Snug will ask for permission to send you push notifications. Notifications are needed to remind you to check in on a daily basis and are important in preventing false alarms.

Example of a Snug iOS push notification saying — Example of a Snug iOS push notification

Example of a Snug Android push notification saying — Example of an Android push notification.

Add Emergency Contacts

If you miss your daily check-in, your emergency contacts will be notified and asked to check in on you. Select people you trust and can rely on in an emergency, like family, close friends, or trusted neighbors.

Add contacts

Tap Add Contact
Select or search for your contact's name
Tap their mobile phone number so that they can receive Snug text messages

Set notification preferences

At the bottom of the screen you can set your preference for how often Snug will notify your contacts.

If you choose “Only notify emergency contacts if I miss my check-in time” Snug will only contact them if you do not respond to your daily check-in.
If you choose “Give contacts option to receive notifications every time I check in”, each contact will be able to choose whether or not they want to get an email confirmation every time you successfully check in. This is ideal for family members who want to keep an eye on elderly loved ones.

When you push the green save button, Snug will send your emergency contacts a text message that says:

“You are Annie's emergency contact on Snug (don't worry – all is well). Tap for more info: https://snugsafe.com/personalizedlink”

Choose your plan

Basic Plan (Free!)

One daily check-in
If you miss your daily check-in, Snug will send a text message to each of your emergency contacts with your last known location. It is up to them to reach out to you to make sure you’re ok. The basic version is 100% free.

Dispatch Plan ($19.99/mo or $199.99/yr)

Up to 3 daily check-ins
If you miss a check in, a Snug Dispatcher will call you directly to check if you're ok. If you don't answer, they will call each of your emergency contacts in order until someone either confirms you're ok, or agrees to check on you.
If the dispatcher is unable to get confirmation that someone will look in on you, they will contact your local 911 dispatcher to request that first responders perform a wellness check to your last known location.

Paying for the Dispatch Plan

You can pay for the Dispatch Plan using Apple Pay or a credit card. Snug does not keep your card information on file, it is securely stored with our Payment Processor, Stripe.
If you are unsatisfied in the first 14 days, you can request a full refund. After that, you will receive a prorated refund.

Set up complete!

You're all checked in for today. See you tomorrow for your first check in!