Fix missing check-in reminders or notifications

If you are not receiving Snug check-in reminders, work through these steps before your next check-in deadline.

Snug sends push notifications before and around your check-in time. It also sends SMS reminders from +1 (844) 243-9110 at and shortly after your deadline. See What happens if you miss a check-in? for the complete reminder schedule.

1. Check Snug's Settings screen

1. Open the Snug app
2. Open Menu in the upper-left corner
3. Select Settings
4. Review whether notification permissions are configured correctly
5. Send a test notification

If the test notification does not arrive, continue with the steps below.

2. Allow notifications in your phone settings

From Snug's Settings screen, use the button that opens your phone's app settings. Confirm that notifications are allowed for Snug.

• iPhone users: Make sure Allow Notifications is turned on, notification sounds are enabled, and Snug is not included in Scheduled Summary. See Apple's change notification settings guide
• Android users: Make sure Snug notifications are allowed, its notification categories are enabled and set to Alerting, and notifications can appear on the Lock Screen. See Google's control notifications guide

3. Check Focus, Do Not Disturb, and sound settings

Focus, Do Not Disturb, Silent Mode, or muted notification settings may prevent you from hearing an alert even when it arrives.

• Temporarily turn off Focus or Do Not Disturb and send another test notification
  • iPhone users: See Apple's allow or silence notifications for a Focus guide
  • Android users: See Google's manage Modes and Do Not Disturb guide
• Confirm that notification sounds are enabled and the volume is audible
• See Make Snug alerts sound when your phone is silent for iPhone and Android instructions

4. Check power and background settings

Low Power Mode, battery optimization, or disabled background activity can interfere with timely notifications.

• Turn off Low Power Mode or Battery Saver temporarily
  • iPhone users: See Apple's use Low Power Mode guide
  • Android users: See Google's manage battery settings guide
• Allow Snug to run in the background
• On iPhone, make sure Background App Refresh is enabled for Snug
• On Android, remove battery restrictions for Snug if your phone provides that option

5. Open Snug and check your connection

• Make sure your phone has Wi-Fi or cellular data
• Open Snug and confirm you are still signed in
• If you force-closed Snug, reopen it
• Send another test notification from Settings

If SMS reminders are also missing

Follow Troubleshoot Snug text messages and verification codes.

If reminders arrive at the wrong time

Confirm that your check-in time and phone time zone are correct. See Manage your check-in times and Use Snug while traveling or changing time zones.

If reminders are still missing

Email support@snugsafety.com with a description of the problem and the phone number associated with your Snug account.