Set up Snug for someone else

Helping someone get started with Snug? You can set up their account online from your computer. They'll simply download the app, verify their phone number, and be ready to go.

This can be helpful when setting up Snug for a loved one, friend, or another person who would like assistance. Talk with them first to make sure they want to use Snug and agree on their daily check-in time and emergency contact.

What you will need

Have the following information ready:

• The name of the person who will use Snug
• The time by which they will check in each day
• Their time zone
• Their cell phone number
• Their email address
• Their emergency contact's name
• Their emergency contact's phone number

The form requires every field. Enter the Snug customer's information—not your own information—where it asks about the person who will use Snug.

If the customer's time zone is not available in the form, Snug is not yet supported in their region. See Where Snug is available.

Create the account

1. Open the Snug account setup form
2. Enter the customer's information, check-in time, and time zone
3. Enter the agreed-upon emergency contact's name and phone number
4. Review the phone numbers carefully
5. Submit the form

The account is now mostly set up. The person who will use Snug must finish activation on their phone.

Optional: Add the Dispatch Plan

The person can use Snug's Free Plan without a paid subscription. If you would like them to use the Dispatch Plan and want to pay for their subscription, email support@snugsafety.com and include:

• The Snug customer's name
• The cell phone number associated with their Snug account

Snug Support will help you complete the optional subscription. See How the Dispatch Plan works for details about the service, or Compare Snug plans and pricing for current prices.

Ask the customer to finish setup

The customer should:

1. Visit snugsafe.com/dl on their phone or search for Snug Safety in the app store
2. Download and open Snug
3. Select I've used Snug before
4. Enter the cell phone number used on the setup form
5. Enter the four-digit verification code sent by text message
6. Allow notifications and location access

After these steps, their account is ready to use.

Message you can send

Hi! I set up a Snug account for you. It's a simple daily check-in so I'll know you are OK. Please download the app at snugsafe.com/dl, select I've used Snug before, and follow the steps. It only takes a minute!

If either of you needs help, email support@snugsafety.com.